TERMS AND CONDITIONS
Thank you for reading the terms and conditions for the Private Legal (Pty) Ltd legal advice and / or advice services (the services). What follows are the terms and conditions that apply when making use of the services. These terms and conditions applies specifically when making use of our consultation and email advice services referred to below.
Please ensure that you read through the terms and conditions carefully. If you have any queries, feel free to email us at [email protected] or call us on 021 424 3487. These terms and conditions become binding upon you. These terms and conditions are changed from time to time, without any prior notice.
This document comprises of 2 (two) parts. Part A below deals with Legal Advice Consultations and Part B with Email Legal Advice.
PART A: CONSULTATION (FACE TO FACE / TELEPHONIC / SKYPE / FACETIME)
You confirm that you are approaching Private Legal (Pty) Ltd, a private company based in Cape Town, South Africa, which is registered in terms of the laws of the Republic, with registration number being 2015/085528/07 (the Consultancy) for the following service(s):
- LEGAL ADVICE CONSULTATION (FACE TO FACE / TELEPHONIC / SKYPE / FACETIME); or
- ANY OTHER ADVICE SERVICES (FACE TO FACE / TELEPHONIC / SKYPE / FACETIME).
The following terms and conditions are accepted and confirmed by you:
You confirm that you wish to have an initial consultation with a representative of the Consultancy (the consultant) on a legal issue and / or problem you have. This consultation may either be face to face, at the office of the Consultancy, or telephonic (Skype or FaceTime can also be arranged).
Date and Time
You would be contacted by a representative of the Consultancy, within 1 business hour of confirmed payment, to arrange a date and time for the consultation. Our business hours are from 09:00 to 16:00 during week day (excluding public holidays and weekends). You may however contact us anytime telephonically or via email for any enquiries.
The agreed and accepted fee for the initial consultation is R 800 – 00 (Eight Hundred Rand) for 40 (forty) minutes or for part thereof. The fee may be less if discounted on the website (www.privatelegal.co.za) .
Follow up consultations / work
If another consultation has to be arranged due to the time allocated for the initial consultation has expired, or very soon to be expired, or is sensible under the circumstances (e.g. to do research), then a further consultation fee as above or higher as otherwise advised would be applicable under the same terms and conditions as stated herein for the next consultation
The fee of R 800 – 00 (Eight Hundred Rand) for 40 (forty) minutes or for part thereof referred to above only applies to the initial consultation and a higher fee is applicable for further consultations and services provided by us.
Should the consultant and / or the Consultancy have to look up the legal position, do research, or require time to consider the legal problem / issue you may have, the estimated costs therefore shall be provided to you, and which you shall pay in advance and before the next consultation.
The consultation fee is only for a consultation of 40 (forty) minutes or for part thereof as referred to above. Any additional services would be charged separately, with its own terms and conditions.
Refund and Cancellation
You agree that should you wish to cancel the consultation which has been confirmed, you shall do so and inform us via email ([email protected] ) not less than two (2) working days from the day of the confirmed consultation day, failing which, you forfeit the fee paid to the Consultation. For example, if the consultation is for Thursday the 15th, then in the case of you wishing to cancel the appointment, you shall inform the consultancy via email ([email protected]) no later than 16:00 on Monday the 12th;
Cancellation for confirmed consultations confirmed less than two (2) days of the date of the consultation, does not entitle you to a refund.
PART B: EMAIL LEGAL ADVICE
For the email legal advice service, you confirm that you approaching Private Legal (Pty) Ltd, a private company based in Cape Town, South Africa, which is registered in terms of the laws of the Republic, with registration number being 2015/085528/07 (the Consultancy) for the following service(s):
- 1 (one) legal question (300 words)
The following terms and conditions are accepted and confirmed by you:
You confirm that you wish to have a single legal question answered. The legal question is basic, one which a reasonable legal practitioner would be able to answer, and where necessary, with basic quick legal research;
Should the information provided in relation to the legal question be inadequate, vague or excessive, you shall be advised thereof, and may be asked to resubmit your legal question in a manner that would enable the consultant to answer the legal question.
The contents of the legal information relating to the legal question, should be no more than 300 (three) hundred words.
Should it be necessary, and in order to provide you with the necessary legal advice as efficiently as possible, we may contact you telephonically.
Should you send your question between 08:00 and 16:00 on a business day, you should receive your professional legal advice before 12:00 (noon) the following business day. This is however on condition that legal research is not required or expected, in which case, you would be advised, and provided with the approximate date and time the legal advice would be provided. If you send it to us after 16:00 on a business day, or on a weekend or public holiday etc., you would receive your legal advice before 16:00 the next business day, again on condition that legal research is not required or expected, in which case, you would be advised, and provided with the approximate date and time the legal advice would be provided.
The agreed and accepted fee for the single question legal advice is R 299 – 00 (Two Hundred and Ninety-Nine Rand) to answer a legal question based on 300 (three hundred) words of content. Should there be more than one question, then only the appropriate question would be answered.
Once a legal question has been answered, there would be no refund should you not be happy with the answer. Refunds would only take place under the following circumstances:
We advise you that the question is too complicated, which would require research, in which case you may request a refund or we shall refund you.
You successfully convince us that we never applied the law reasonably to your legal question or that we did not reasonably provide you with the correct legal advice.
Should we at any point provide you with a refund, you agree that the refund shall never be greater than the amount you paid us for the legal advice. We shall not be held responsible for any damages suffered.
We shall ensure that we provide you with correct legal advice, considering the contents of your email to us. However, in the unlikely event that should we provide you with incorrect legal advice, and / or provided the legal advice more than 24 (twenty-four) hours late, without a reasonable reason therefore, you may only claim back whatever payments you made to us. Therefore, should you have suffered any damages due to incorrect legal advice received from us, or the late providing of the legal advice, we may only be held liable for the payment you made to us for the legal advice and not any higher amount.
You may only request a refund, based on valid grounds as provided herein, within 7 (seven) days of receipt of the legal advice so complained of.